Provide data analytics services to the Corporate Communications and Public Affairs Office
Assist business operations by collecting moderately complex data from a variety of internal and external sources
Use statistical techniques to analyze data for trends
Generate reports and visualize data for leaders to make informed decisions
Conduct data analytics activities to provide insights for high profile initiatives
Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
Maintain broad system knowledge and stays current on all system enhancements
Gather information for complex processes, analyze data and trends, identify root causes, and develop work products

Bachelor's degree; OR 4 years of relevant education and/or experience
3 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard association wide business processes
Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics
Experience with data analysis and programming tools, such as SQL, Python and R

Senior Business Support Analyst

Key skills