Field Service Technician

Role Overview

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
• Deliver quality customer service planning and execute service work as per customer order and expectation.
• Showcase expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
• Work with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Perform field service tasks, identifying technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Act as trainer when needed, for field service associates and customers.

Requirements

• High School Diploma and 1 year of electrical preventative maintenance, installation and repair, and experience as licensed field service technician.
• Experience with required hand and power tools associated with the electrical trade.
• Strong knowledge and experience of conduit bending (EMT) ability to produce quality day after day.
• Infrared windows experience preferred.
• Valid Journeyman Electrician’s License.
• Working knowledge of current NEC codes.
• Knowledge and experience working in and around 480V commercial switchboards.
• Industrial experience considered a plus.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.