You manage the implementation of our system from A to Z — via email, call, or live demo — ensuring a smooth integration on customers' parking sites.
You turn customers into true product experts and show them how to get the most out of our solution.
With proactive check-ins and genuine interest, you build long-term, trusting partnerships.
You work closely with Commercial, Product, and Engineering teams and bring customer feedback directly to where it can have impact.
You continuously refine processes, identify automation opportunities, and help make the customer journey efficient and scalable.

Approximately 2–4 years of experience in Customer Success or customer service in a B2B environment, ideally at a software or technology company that includes hardware components
You communicate clearly, persuasively, and solution-oriented, and are comfortable providing strategic advice to customers
Experience with tools such as G Suite, Airtable, and CRM platforms like Salesforce or HubSpot is an advantage
German at C2 level and business-fluent English; additional languages are a plus.

Flexibility & autonomy: Your workday, your performance — our hybrid model enables focused work from home, fresh perspectives through workations, and in-person exchange on our Anchor Days (Tuesday to Thursday)
Mobility tailored to you: Whether sustainably via bike leasing or conveniently via commuting allowance, we keep you mobile and flexible
Ownership & scope for influence: Your impact, your results — take full ownership of your area and your KPIs
Team culture & networking: Genuine connections beyond daily business. Celebrate successes with us at memorable team events and Spirit Days
Productive environment: Brainfood deluxe — from espresso machines to the Bella&Bona online canteen, fresh fruit and a cereal bar. Your wellbeing is the foundation for strong performance
Health & balance: Stay balanced with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellbeing facilities
Top equipment & ergonomics: Whether Mac or Windows, in the office or at home — your efficiency and comfort at work are prioritized
Dress code? Your code: We value what you achieve — not what you wear. Dress in whatever makes you feel most comfortable

Customer Success Manager

Key skills