Smooth Onboarding: You support customers in implementing our system from A to Z—via email, calls, or live demos—and ensure a seamless integration on our customers' parking sites.
Daily Point of Contact: You assist customers with questions about our product and help them use our solution confidently and efficiently.
Build Strong Relationships: Through regular communication you develop trust-based relationships with our customers and gain a deep understanding of their needs.
Collaborative Teamwork: You work closely with the Commercial, Product and Engineering teams and pass on customer feedback so we can continuously improve our product.
Shape Processes: You contribute your own ideas and help evolve internal workflows and the overall customer journey.

Experience: You have initial practical experience in Customer Success, customer service, account management or a similar area—e.g., through internships, working-student roles or an entry-level full-time position.
Smart & Solution-Oriented Thinking: You understand new contexts quickly, think proactively and find pragmatic solutions.
Customer-First Mindset: You communicate clearly, persuasively and solution-oriented, and you are comfortable providing strategic advice to customers.
Structured Working Style: You keep an overview even when handling multiple topics, work in an organized manner and tackle tasks reliably and independently.
Technical Skills: Experience with tools such as G Suite, Airtable and CRM platforms like Salesforce or HubSpot is an advantage.
Languages: German at C2 level; business-fluent English. Additional languages are a plus.

Flexibility & Autonomy: Your workday, your performance — our hybrid model enables focused remote work, fresh perspectives through workations, and in-person collaboration on our Anchor Days (Tuesday to Thursday).
Tailored Mobility: Full speed ahead — whether sustainably via bike leasing or conveniently with a commuter allowance, we keep you mobile and flexible.
Ownership & Scope to Shape: Your impact, your results — take full ownership of your area and your KPIs.
Team Culture & Networking: Real connections — beyond daily business. Celebrate successes with us at legendary team events and Spirit Days.
Productive Environment: Brain food deluxe — from espresso machines and the Bella&Bona online canteen to fresh fruit and a cereal bar. Your wellbeing is the foundation for strong performance.
Health & Balance: Stay balanced with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellness facilities.
Top Equipment & Ergonomics: Whether Mac or Windows, in the office or at home — your efficiency and comfort are a priority.
Dress Code? Your Code: What matters here is what you achieve — not what you wear. Dress as you feel most comfortable.

Junior Customer Success Manager

Key skills