In this key role, you will take our technical support to the next level, optimize workflows, and prepare intentionally to assume functional and disciplinary leadership responsibilities.
Challenging 2nd-level support: You will analyze and resolve complex technical faults in our cloud/archive environments, applications, and frontend systems.
Sustainable problem management: Instead of just treating symptoms, you will get to the root cause (root cause analysis) and work closely with other departments to permanently eliminate sources of error.
Workflow & process optimization: You will structure the daily workflows in support and continuously develop our service processes.
Interface & escalation point: You are a valued contact for the IT departments and PACS administrators of our customers (hospitals and practices) and manage critical escalation cases with confidence.
System monitoring & documentation: You will monitor the performance of our internal and external systems and maintain our knowledge base and system documentation.
Mentoring & team leadership: You will support three junior colleagues as a technical mentor, manage resources, and grow into the role of team lead in the medium term.

Professional experience: At least 5 years of experience in technical customer or IT support with strong technical depth.
Industry knowledge: Solid practical experience in the healthcare IT environment, especially with PACS systems and the standards DICOM, HL7, and IHE.
Technical foundation: Routine handling of Windows Server infrastructures and SQL databases.
Language skills: Fluent German (C1 level) for smooth communication with German hospitals and good English skills (at least B2).
Doer mentality: A proactive working style, sense of responsibility (ownership), and the motivation to lead and develop a team in the future.
Flexibility: Residence in Germany with willingness to travel to Munich for one day every 4 to 6 weeks.

Maximum flexibility: Work almost entirely from home (home office) and only meet the team in person for one day in Munich every 4–6 weeks.
Real career prospects: A clearly structured development plan that will prepare you for formal team leadership within 12 to 24 months (prior leadership experience is not required).
Freedom for your ideas: You can restructure processes from the ground up, eliminate inefficiencies, and implement your own ideas in daily support operations.
Meaningful work: You will work on a software solution that improves patient care every day.
Attractive conditions: A fair salary package of up to €72,000 (depending on experience), 30 days of annual leave, and additional benefits.

Senior PACS Support Engineer

Key skills