Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

Are fluent in spoken and written German
Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
Can manage multiple implementations or service engagements simultaneously.
Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.

DACH Customer Onboarding Specialist

Key skills