Own the People Ops ticket queue for the London office, triaging and responding to employee inquiries related to policies, benefits, onboarding, documentation, employment verifications, and general People Operations support, escalating or redirecting to other People Team members as appropriate
Act as the on-site liaison for all People Operations functions across EMEA, including onboarding, offboarding, benefits and compensation administration, and time off, while partnering with Talent to schedule interview loops and greet candidates in office
Create a welcoming and productive daily experience for our London WRITER employees and their guests, managing office inventory to ensure the space is well-equipped with snacks, beverages, and supplies
Organize and support internal and external company events and meetings, including the new hire onboarding program and global All Hands, ensuring every gathering runs smoothly and reflects WRITER's culture
Own space and capacity planning for the London office, continually enhancing the office layout and seating plan as the team grows, and managing mail, shipping, receiving, and other office logistics
Maintain the London office budget and manage relationships with property management and vendors for various services, repairs, and support, ensuring financial stewardship and high ROI for our spend
Create and iterate on office policies and processes that drive efficiency and better employee experiences across the London hub

Experience in a Human Resources or People Operations role, preferably at a high-growth tech company where you've supported a scaling team through rapid change
A proactive problem solver who anticipates and resolves issues before they escalate, with a hospitality mindset that is friendly, approachable, and genuinely invested in creating delightful employee experiences
Excellent verbal and written communication skills that demonstrate a high level of professionalism, with strong proactive communication habits both in sync and async settings
Exceptional prioritization and time management skills, with the ability to juggle many tasks and competing priorities without dropping the ball
Hands-on experience managing office operations, vendor relationships, and budgets, with a track record of making physical workspaces better for the people in them
A builder's mindset with genuine excitement about creating scalable processes and continuously improving how a People function operates day to day
A passion for workplace culture and employee experience, with the ability to bring WRITER's values to life in everything you do — Connect, Challenge, Own

People & Workplace Specialist

Key skills