Lead and drive client implementation projects
Partner with internal cross-functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process
Create a detailed action plan which considers a fixed timeline and can evaluate risks
Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance
Establish client relationships and ensure client satisfaction, starting day one of Implementation
Assess risks and establish contingency plans
Communicate project status clearly and concisely to stakeholders, including executive levels
Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes
Manage work and inputs from a variety of stakeholders
Establish collaborative working relationships and develop optimized cross-functional processes
Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate
Conduct “lessons learned” and feedback meetings post-implementation to improve processes for the future

Bachelor's degree in business, project management or related field required
5+ years of experience in project management
Healthcare experience, specifically in Pharmacy Benefit Management (PBM) required
Ability to learn quickly, dive in, and help improve execution
Client interaction experience required
Exceptional time management skills
Strong meeting facilitation experience required
Demonstrated ability to deliver a completed project
Strong communication skills (written and verbal)
Experience working with a team on strategic cross functional projects
PMP certification preferred
Willingness to travel 25%.

To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
Competitive compensation, including equity, with health, dental, vision and other benefits.

Implementation Manager

Key skills