Field Services Accounts Manager

Role Overview

• Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards
• Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters
• Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations
• Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready
• Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction
• Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed
• Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise
• Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume
• Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
• Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity
• Support reporting, business reviews, and performance updates for internal leadership and carrier clients
• Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
• Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues
• Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization

Requirements

• 5+ years of relevant experience in claims, account management, field operations, client services, vendor management, or independent adjuster program oversight
• Experience supporting or managing carrier accounts within insurance, claims administration, TPA, IA firm, or related environments
• Experience working with independent contractor / 1099 adjuster models, field resources, or distributed claims support teams
• Strong understanding of claims operations, service delivery metrics, and account management principles
• Ability to travel occasionally based on client, operational, or business needs
• Experience in property, casualty, transportation, CAT, or specialty claims environments
• Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage