Key skills
Communication
About this role
Role Overview
- First point of contact for customers in 1st-level support
- Assist with hardware and software inquiries — by phone and in writing
- Analyze technical issues
- Document all support requests in the ticketing system
- Support and maintain IT systems such as POS systems, routers, and PCs
Requirements
- Experience in 1st-level customer support
- German (at least C1) required; English skills desirable
- Technical aptitude and the ability to analyze problems
- Independent, solution-oriented, and flexible regarding working hours
- Team player with professional communication skills
Benefits
- E-scooter
- Quiet room / relaxation area
- Company events and activities
- Digital offerings
- Partnerships with employee benefits platforms