About this role

Own the commercial training and enablement function to ensure colleagues have the knowledge, tools, and system proficiency to perform effectively.
Design, deliver, and maintain Salesforce training and certification programs.
Develop and launch foundational and specialized sales training.
Lead development of the new commercial onboarding process.
Serve as the business process owner for Catalent’s end-to-end commercial process.
Guide the use of Lean methods and AI-enabled tools.
Use Salesforce data, feedback, and adoption metrics to identify capability gaps.
Partner with the Commercial Process and AI Workflow Specialist for process improvements.
Collaborate with HR and commercial leadership for role expectations and performance standards.
Perform all other duties as assigned.

Minimum of 5 years of experience in sales training, commercial enablement, Salesforce enablement, revenue operations, commercial excellence, or related commercial operations roles.
Bachelor's degree in Life Sciences, Business, Finance, Information Systems, Engineering, or a related field.
Experience building onboarding programs, sales training curricula, Salesforce adoption plans, certification programs, or commercial enablement materials in a matrixed environment.
Advanced degree preferred.
Experience in pharmaceutical services, CDMO, life sciences, healthcare, or a similarly complex B2B environment.

Commercial Sales Training & Onboarding Manager

Key skills