Commercial Relationship Service Specialist II

Role Overview

• The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers.
• The CML RSS II works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio.
• Applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.
• First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact.
• Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks.
• Responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
• Represents Huntington’s Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.

Requirements

• High school, GED, or equivalent required
• 3+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations
• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization
• Proficient use of Microsoft Office and other digital resources
• Excellence in customer service, initiative-taking, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.

Benefits

• Health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)