Key skills
Business IntelligenceStrategic PlanningCommunicationNegotiationSales
About this role
Role Overview
- Provides data-based strategic direction to identify and address business issues and opportunities.
- Provides business intelligence and strategic planning support for business segments or the company at large.
- Requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
- Leads initiatives to analyze complex business problems and issues using data from internal and external sources.
- Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis.
- Ensures that policies and procedures align with corporate vision.
- Selects, develops, and evaluates personnel ensuring efficient operation of the function.
- Provides input into functions strategy.
Requirements
- Bachelor's Degree
- 8 or more years of technical experience, including reward and/or loyalty program experience in either health care, financial services, travel or hospitality
- 5 or more years of management experience
- Experience with economics of reward programs from liability, expense and ROI contribution
- Solid understanding of applicable metrics for measuring and managing customer loyalty and retention
- Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer
- Data-driven marketing experience, especially to drive engagement, loyalty and program value
- Experience with health insurance Sales, Market and Provider interactions
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Excellent communication, negotiation and diplomacy skill, and strong informal influencing skills.
- Track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities