Benefits Consultant

Role Overview

• Support the communications team in ensuring optimal understanding of benefits programs.
• Provide updates on any changes in benefits or programs that will impact employee experience and communications materials.
• Provide strategic counsel and develop a long-lasting “trusted advisor” relationship with account management team and client stakeholders.
• Proactively meet with the client not only on projects, but also to stay connected to the business needs and ensure an excellent working relationship.
• Assist in the creation of creative brief and content outlines for communications projects.
• In partnership with copy team, own and be accountable for the accuracy, consistency, and compliance of all benefits-related communications across deliverables.
• Partner with copywriters and designers to provide benefits education and review communications materials during and after creative development for quality, consistency, accuracy and clarity.
• Own key internal knowledge base (benefit plan descriptions, content libraries, etc.) and work with copy team to ensure consistency and accuracy across all materials.
• Engage with third-party benefits vendors and administrators to interpret plan changes and help translate them into clear, actionable communications strategies.
• Help synthesize data analytics and reporting to inform opportunities to improve employee experience and understanding of benefits.
• Make recommendations to the communications and account teams.
• Assist in the organization of an annual strategy meeting with the client.

Requirements

• 5–7+ years of experience in employee benefits, including a broad range of benefit programs such as medical, dental, vision, life insurance, retirement plans (401(k)), and other employer-sponsored benefits.
• Strong knowledge of Summary Plan Descriptions (SPDs), plan documents, and other benefits-related materials.
• Demonstrated experience reviewing, proofreading, editing, and developing benefits communications and plan descriptions for accuracy and clarity.
• Experience utilizing Workfront or similar project management tools to manage workflows, track deliverables, and coordinate internal review processes.
• Previous experience in a client-facing role, such as benefits consulting, account management, client services, or a related function.
• Proven ability to work effectively within cross-functional, multidisciplinary teams and incorporate feedback in a collaborative and constructive manner.
• Experience partnering with creative, marketing, communications, or content development teams to produce high-quality client-facing materials.
• Exceptional attention to detail, organizational skills, and adaptability, with the ability to manage multiple priorities and respond effectively to changing business needs.

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility