Responsible for the direct daily supervision of pharmacy service representatives (PSRs)
Provide proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network
Guidance and direction to staff
Direct daily workflow, schedule preparation and management
Ensure adherence to standard operating procedures
Interviewing/hiring process, staff training, and performance monitoring
Conduct audits, review metrics, and prepare scorecards

1+ years of leadership experience in supervising a team in a customer service environment
3+ years of customer service experience
Knowledge of healthcare industry
Knowledge of call center operations
Knowledge of Verint, CMS, call recording systems, Workday
High school diploma or General Equivalent Development (GED) preferred
Bachelor degree preferred

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being of colleagues and their families

Supervisor, Specialty Pharmacy Services

Key skills