Key skills
CommunicationNegotiation
About this role
Role Overview
- Inspect property damage, investigate claims, and provide exceptional service.
- Review assigned claims and contact the insured and other affected parties.
- Conduct thorough reviews of damages and determine applicability of state law.
- Approve payments for the appropriate parties and document claim activities.
- Utilize strong negotiating skills to reach fair claim resolutions.
Requirements
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
- Must have a valid State Driver's License.
- Three years of experience or equivalent training in negotiation of claim settlements.
- Advanced knowledge of Essential Insurance Act (Michigan) and Fair Trade Practices Act as it relates to claims.
- Ability to handle claims to the line Claim Handling Standards.
- Effective communication skills (verbal and written).
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan to support long-term financial goals.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO): Accrual-based, increases with tenure.
- Full-time employees eligible for 10 company-paid holidays annually.
- Career growth and education assistance.