Support two distinct operations teams during the night shift, ensuring coverage, responsiveness and agility in incident handling.
Monitor critical, high-availability environments using leading observability tools (Zabbix, Grafana, Dynatrace, Datadog or New Relic).
Quickly identify, triage and respond to infrastructure alerts, ensuring correct routing and escalation of incidents.
Perform basic technical analysis on Windows and Linux servers (via remote access, error log analysis, service status checks and hardware performance monitoring).
Log, categorize and track the lifecycle of technical tickets using recognized ITSM tools (such as Jira, GLPI or ServiceNow).
Support teams during critical moments by actively participating in incident war rooms and providing real-time status updates.
Maintain and update technical procedure documentation (runbooks) and propose improvements to monitoring processes.

Hands-on experience with at least one observability tool (Zabbix, Grafana, Dynatrace, Datadog or New Relic).
Basic troubleshooting knowledge of Windows and Linux operating systems (services, log analysis, network connectivity and performance).
Previous experience with ITSM tools for opening, routing and tracking tickets.
Excellent communication, flexibility to work across different teams, collaborative mindset and a strong sense of urgency when handling incidents.
Technologist degree or University degree in Information Technology (completed or in progress).

Working hours: Night shift, from 22:00 to 06:00.
Employment type: Contractor (PJ).
Workplace: Remote.
Well-being platform: Access to the Wellhub (Gympass) program for physical and mental health.
Insurance: National life insurance coverage.

IT Support Analyst N1 – Monitoring and Observability

Key skills