IT Support Analyst

Role Overview

• Administer, maintain, and support Windows-based server and workstation environments supporting Navy engineering programs.
• Install, configure, patch, and troubleshoot operating systems, enterprise software, and server applications.
• Provide day-to-day systems administration for production, development, and test environments.
• Monitor system performance, availability, and security to ensure reliable operation of mission-critical systems.
• Diagnose and resolve hardware, software, database, and network-related issues in a timely manner.
• Participate in system upgrades, infrastructure modernization efforts, and continuous process improvement initiatives.
• Develop, maintain, and troubleshoot SQL databases, including writing and optimizing SQL queries, stored procedures, and database maintenance activities.
• Support and maintain PHP-based web applications and internal business systems.
• Perform routine application updates, configuration changes, and software deployments.
• Assist with testing and validating new software releases prior to deployment.
• Assist with user account management, permissions, Active Directory administration, and access control.
• Interface directly with government customers to gather requirements, resolve technical issues, and provide exceptional customer service.
• Collaborate closely with fellow system administrators, software developers, database administrators, and network engineers to support ongoing projects and operational requirements.
• Support backup and disaster recovery processes to ensure data integrity and system resilience.
• Coordinate with cybersecurity personnel to maintain compliance with DoD security requirements and STIG implementation.
• Participate in vulnerability remediation and system hardening efforts.
• Document system configurations, operational procedures, technical issues, and resolutions.
• Maintain accurate inventory of IT assets and system documentation.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or another STEM-related discipline is preferred.
• Experience administering Windows operating systems and enterprise IT environments.
• Experience working with Microsoft SQL Server or other relational database management systems.
• Experience writing SQL queries and performing database maintenance activities.
• Working knowledge of PHP and supporting PHP-based web applications.
• Familiarity with Microsoft Windows Server administration.
• Experience troubleshooting operating systems, software applications, and enterprise IT systems.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Demonstrated ability to work directly with customers in a professional, service-oriented environment.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Active Secret security clearance.

Tech Stack

• Cyber Security
• MS SQL Server
• PHP
• SQL