Key skills
Communication
About this role
Role Overview
- Handle a high volume of calls and emails providing assistance for POS, IT and Networking issues
- Provide diagnosis and troubleshooting for Point-of-Sale Systems, networking issues, and Windows 11 Operating Systems
- Maintain high touch communication with customers throughout ticket progress
- Improve customer service, perception, and satisfaction
- Interact with vendors to support hardware and software.
Requirements
- Proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center
- Exceptional ability to research and troubleshoot technology problems
- Ability to prioritize and handle multiple tasks
- Excellent written and verbal skills
- Ability to adapt to changing procedures and equipment
- Successful background check, drug screening and technical interview
- Must reside and be authorized to work in the U.S.
Benefits
- 24/7 helpdesk support
- Exceptional service for national and local brands