Program Director

Role Overview

• A Program Director is responsible for the executive leadership, management, oversight, financial performance, and strategic growth of a large federal program or portfolio of programs.
• This role provides leadership across delivery, customer engagement, operations, and business growth while overseeing cross-functional teams responsible for delivering modern digital services.
• Own overall program performance, including technical delivery, contractual execution, financial health, staffing strategy, operational excellence, and customer satisfaction across one or more federal programs.
• Manage all aspects of program performance, including technical, contractual, administrative, financial, and operational responsibilities across multiple projects and workstreams.
• Own program P&L, including forecasting, revenue, utilization, gross margin, staffing plans, and overall business performance.
• Serve as the executive relationship owner for senior government stakeholders, building trusted partnerships that strengthen customer satisfaction and long-term business growth.
• Cultivate and maintain strong customer relationships to understand evolving mission needs, maximize customer satisfaction, and communicate program health and strategic direction.
• Lead executive program reviews, governance, risk management, and strategic planning across delivery teams.
• Partner with Product, Engineering, Design, User Research, Accessibility, Security, and Delivery leaders to ensure successful execution of customer outcomes.
• Drive continuous improvement across people, process, and technology.

Requirements

• Bachelor's degree and 12+ years of progressively responsible program management, portfolio management, or delivery leadership experience.
• 7+ years leading technology service delivery programs within the federal government or government contracting environment.
• Demonstrated experience owning program financial performance, including P&L management, forecasting, utilization, staffing, and operational planning.
• Demonstrated success leading large cross-functional organizations delivering software, cloud modernization, digital services, or enterprise technology initiatives.
• Experience managing executive-level customer relationships within the federal government.
• Strong knowledge of Agile software delivery methodologies and modern digital services practices.
• Exceptional written and verbal communication skills with the ability to influence executive stakeholders and lead through ambiguity.
• U.S. Citizenship with the ability to obtain and maintain a DHS Public Trust.

Tech Stack

• Cloud

Benefits

• Company-subsidized health, dental, and vision insurance
• Flexible PTO
• 401K with employer match
• Paid parental leave after one year of service
• Employee Assistance Program