Technology Product Manager, Associate Director – UpToDate Core

Role Overview

• Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities.
• Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences.
• Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows.
• Partner with engineering, architecture, security, implementation, and customer-facing teams to support scalable, customer-ready approaches to access, account, identity, and entitlement experiences.
• Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, customer readiness, and overall product quality.
• Manage roadmap priorities that balance product evolution with important customer requests, accessibility needs, operational improvements, and platform dependencies.
• Help shape consistent, intuitive product experiences across core UpToDate web and mobile platforms.
• Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics.
• Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and other product teams from discovery through launch and iteration.
• Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact.
• Make product decisions that balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact.
• Communicate product priorities, rationale, risks, dependencies, and tradeoffs clearly across cross-functional teams and leadership.

Requirements

• 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments.
• Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams.
• Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.
• Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences.
• Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.
• Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.
• Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.
• Strong communication, stakeholder-management, analytical thinking, and influencing skills.
• Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave