Monitor CCTV, access control, intrusion detection, panic alarms, life-safety systems, and other physical security platforms
Identify, assess, and respond to suspicious activities, security incidents, unauthorized access attempts, and emergency situations
Conduct initial incident assessment and determine appropriate escalation paths
Coordinate with on-site security personnel and relevant stakeholders during security events
Maintain continuous situational awareness of facilities and critical operations
Support emergency response activities for medical incidents, fire alarms, facility disruptions, workplace violence concerns, and other critical events
Initiate emergency notification and escalation procedures as required
Monitor incidents through resolution and ensure proper documentation
Prepare daily activity reports, incident summaries, and shift handover reports
Maintain detailed incident logs and case documentation
Ensure compliance with security policies, site procedures, and regulatory requirements

Bachelor's Degree preferred
Minimum 5 years of experience in a Physical Security SOC, GSOC (Global Security Operations Center), Command Center, Corporate Security Operations, or related environment
Experience working within a 24x7 operational environment
Exposure to multinational corporate security programs
Experience supporting large-scale facilities, corporate campuses, or media/entertainment environments
Hands-on experience with security platforms: ServiceNow, Everbridge, Ontic, Genetec, ACRE Feenics, CCURE & Lenel
Experience monitoring CCTV, access control, alarm monitoring, and security management platforms
Knowledge of incident management and emergency response procedures
Familiarity with visitor management and access control processes
Understanding of workplace security, life-safety, and crisis management concepts
Strong observation, problem-solving, and decision-making abilities
Strong verbal and written communication skills

Operator – SOC

Key skills