Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments
Coordinate system administrators and platform users to execute compliance remediation plans
Identify security vulnerabilities and technology risks across the environment
Act as a subject matter expert for Citi IT and data policy
Define systems scope and objectives for complex application enhancements
Partner with Product Owners, Business Analysts, and cross-functional technology teams
Mentor and coach junior analysts
Produce clear technical documentation
Develop and manage project plans and corrective action plans

6 or more years of experience in application support, technology operations, or a related technical discipline
Practical problem-solving and strategic thinking skills
Proven leadership and interpersonal skills
Experience leading or contributing to requirements gathering for large-scale development or compliance programs
Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL
Working knowledge of network security principles and firewall design fundamentals
Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment
Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics
Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic
Foundational knowledge of software development lifecycle (SDLC) tools and methodologies
Proficiency in Microsoft Office Suite — Excel, Word, PowerPoint, and Project

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Application Support Tech Lead – Data & Analytics Platforms

Key skills