Join the CRM team and support the execution, optimization, and analysis of our CRM Channels, such as Email, SMS, Online Messaging, Loyalty, and Advocacy.
Act as the main point of contact for countries, helping them understand their performance, guiding them on CRM best practices, and troubleshooting technical or operational issues when needed.
Build, manage, and improve both email broadcast and automated campaigns, ensuring journeys complement each other and deliver a consistent and valuable experience to the customer.
Regularly analyze CRM campaign performance, identify trends, and translate data into actionable insights that help us improve efficiency and impact.
Contribute to A/B testing and experimentation to optimize key metrics.
Manage cross-team projects CRM-led and collaborate with stakeholders across CRM, Marketing, and Country teams to successfully implement initiatives and identify opportunities for further growth.
Suggest new ideas to improve our CRM journeys.

A Degree in Business Administration, Marketing, Economics, Management, Data Science or have an equivalent form of education
3-5 years in a previous experience in CRM management or a similar role that requires an analytical approach to running highly automated marketing campaigns.
You show initiative, are reliable, ambitious and can solve strategic questions by analyzing complex data.
You are willing to take ownership and accountability and make real impact.
You are hypothesis-driven and solution-oriented.

Allocated budget for specialists to enhance their skills and grow professionally
A fast-paced environment where decisions are made efficiently
Full ownership to bring impactful ideas to life
Work with international teams representing 60+ nationalities
A pet-friendly office
Meal allowance & Private Insurance

CRM Marketing Manager

Key skills