Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets.
Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives.
Perform customer reconciliations and analysis relating to past due balances.
Foster strong relationships with internal teams to streamline communication and problem-solving.
Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables.

2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently.
Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members.
Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.
Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment.
Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting.
A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions.
Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers.
Proven experience with Salesforce and Zoom calls is a plus.
Proven experience with Tesorio or other collections management systems is a plus.

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today
Women of Flock, Flock Proud, LEOs and Melanin Motion.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.

Accounts Receivable Specialist

Key skills