Accounts Receivable, Collections Specialist

Role Overview

• Contact customers via phone, email, and written communication to collect overdue payments
• Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
• Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
• Apply customer payments and maintain accurate financial records
• Process credit card payments, issue credits, and make account adjustments as needed
• Negotiate payment plans when appropriate to support collections efforts
• Respond to inbound calls, answer questions, and route inquiries as needed
• Perform data entry and maintain detailed account documentation
• Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
• Support continuous improvement of collections processes and workflows

Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a similar role
• Proficiency in billing and invoicing using QuickBooks
• Strong understanding of accounts receivable processes, billing, and collections best practices
• Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
• Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
• Excellent verbal and written communication skills, with a professional, persistent, and client-focused approach
• Strong organizational skills with exceptional attention to detail and accuracy
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• High level of integrity and professionalism when handling sensitive financial information
• Self-motivated, results-driven, and able to work independently with minimal supervision
• Experience handling high-volume collections or aging portfolios
• Experience working with cross-functional teams in a fast-paced environment
• Experience working with US-based clients, with a strong understanding of US business practices and communication standards
• Comfortable working in a fully remote environment
• Availability to work US Pacific Time (PST) hours
• High school diploma or equivalent required.