Advisor, Solutions Consulting

Role Overview

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/ KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Requirements

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space
• Proven leadership in managing projects and teams
• Solid people skills with a knack to motivate, up-lift, and maintain a positive environment through one’s attitude, communication, and outlook.
• Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input.
• Personal drive to learn, seek knowledge, and grow.
• Technical Skills: Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts.
• Experience implementing, onboarding, or supporting customer-facing technology solutions in telecom, SaaS, or related technology environments.
• Proven ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders.
• Strong customer engagement, problem-solving, and cross-functional collaboration skills, with a focus on successful solution adoption and positive customer outcomes.
• Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information.
• Experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce, Smartsheet, and similar business applications.
• Experience with reporting, analytics, and data-querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI, automation, or emerging technologies within telecommunications and customer engagement solutions.

Tech Stack

• PMP
• VoIP

Benefits

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
• You can also opt into a legal plan, pet insurance, and travel accident coverage.
• From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter.
• Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.