Key skills
JiraCommunicationCollaboration
About this role
Role Overview
- Be the first point of contact for customer questions—via phone and email
- Provide thoughtful, friendly, and effective support with a problem-solving mindset
- Handle confidential information with care and professionalism
- Aim to resolve issues on the first interaction whenever possible
- Follow up on open inquiries to ensure timely resolution
- Stay up to date on new products, tools, and processes
- Communicate clearly and kindly, even when things get tricky
Requirements
- Fluent in French and English (other languages are a plus!)
- Prior experience in a support or customer-facing role
- Proficient with Zendesk and JIRA
- Tech-savvy and quick to pick up new tools
- Great at juggling multiple tasks without dropping the ball
- Strong communication skills—both spoken and written
Benefits
- Freelance contract, 5 days a week
- Flexible work environment (100% remote job)
- Be part of a growing, international team that values collaboration and initiative