Manage strategic customer relationships and serve as the primary point of contact across multiple levels of client organizations.
Develop and execute account growth plans that expand customer adoption of Maersk’s integrated logistics portfolio.
Identify opportunities to increase share of wallet across Ocean, Air Freight, Ground Freight, Contract Logistics, Customs Brokerage, and Supply Chain services.
Establish and maintain customer success metrics, KPIs, and critical success factors in partnership with Program Management teams.
Coordinate cross-functional resources to support customer initiatives, implementations, and operational improvements.
Monitor account profitability and support contract renewal discussions and commercial negotiations.
Resolve complex customer challenges and act as an escalation point for strategic account issues.

Bring at least 5 years of experience within freight forwarding, logistics, supply chain management, or related transportation industries.
Demonstrate strong account management skills with experience building customer growth strategies, pipelines, and account plans.
Possess broad exposure to multiple logistics products such as Ocean Freight, Air Freight, Ground Freight, Supply Chain Management, or Contract Logistics.
Apply strong analytical, organizational, and problem-solving skills to support customer growth and profitability objectives.
Communicate effectively with stakeholders ranging from operational teams through executive leadership.
Collaborate across diverse teams and influence resources that may not report directly to you.
Demonstrate proficiency with Microsoft Office applications and the ability to quickly learn new technologies and systems.
Bring a customer-focused mindset with the ability to uncover growth opportunities across existing strategic accounts.

Company Car provided to support travel needs to customer
Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs
Paid Time Off (PTO): 15 days PTO + 4 floating holidays + 10 paid company holidays
401 (k) Retirement Savings Plan with company match
Parental leave: Paid maternity and paternity leave to support you and your family during life’s important moments
Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources
Professional Development: Access to in-house training, global learning platforms, and mentorship programs to support career growth

Global Client Manager – Retail & Lifestyle

Key skills