Mortgage Loan Assistant

Role Overview

• Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations.
• This support may include following up with borrowers for the collection of required documentation.
• Responding to borrowers questions related to loan status.
• May assist operations partners in relation to specific loan requests.
• Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business.
• Actively participates in all required corporate and business line training.
• Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank.
• Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

Requirements

• High school diploma or equivalent
• Minimum one year of experience in administrative support activities
• Good verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Previous sales support experience preferred

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law