Function as a key point of contact for account ongoing planning, implementation, and support
Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members
Coordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
Escalates technical issues and determines the best resources for remediation
Provide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff
Supervise, monitor, observe, and evaluate designated teachers and staff on their performance and responsibilities in the achievement of school goals and priorities
Monitor departmental compliance with accountability measures
Maintain knowledge of any state law or administrative requirement for assigned areas

Master’s degree in Educational Leadership or relevant field
Ten (10) years of related professional experience
Five (5) years of leadership
Demonstrated leadership, management, interpersonal relations and communication skills
Proven business experience and acumen
Owner of a line of business or school budget
Ability to travel up to 25% of the time
Valid appropriate state administrative license as required

Program Manager

Key skills