Leads the implementation of strategic tasks that align programs with organization's business strategy and goals
Responsible for developing multi-year business plans
Works with program sponsors and cross-functional teams to evaluate, plan and develop scope and details of new programs
Prepares reports providing stakeholders and management with status updates
Ensures all team members understand how to work together, understand interdependencies, and complete program goals
Assists in the development of performance metrics, dashboards and management tools
Directs analyses, root cause identification and development of key work products
Identifies potential new program opportunities to deliver integrated solutions
Defines and maintains multiple program strategies based on business demand and ROI expectations
Negotiates agreements, settles disputes equitably and diffuses high tension situations
Mentors Program Managers in identifying benefits and defining alternatives across USAA programs
Adheres to EPMO processes, procedures, controls, standards, tools, and templates
Drives the adoption and sustainment of changes within the organization
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of project and / or program management experience
Demonstrated experience using Waterfall or Agile methodologies
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques
Proficient experience in USAA's change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
Stakeholder management and influencing skills
Expert level of experience in Principles of Project, Program or Portfolio Management

Program Manager – Lead

Key skills