About this role
Role Overview
- Obtains insurance information from patients and counsels alternative ways for financial assistance
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
- Provides patient scheduling services to include collecting demographics and insurance registration
- Reviews schedule for new patients and makes updates when necessary
- Calls patients with appointment time reminders; obtains insurance information and referral forms
- Processes internal physician referrals for clinical care
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers
- Works with others to solve moderately complex problems
- Explains billing process to other staff; assists with basic account maintenance activities
- Assists patients with insurance questions regarding the billing process
- Assists staff with sending out reminder cards and other scheduling duties
- Works Relatient patient reminder system results and contacts patients or makes scheduling changes
- May make daily edits and temporary changes to provider scheduling templates based on physician input
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience
- Relevant Experience (3 Years)
- Skills: Not Applicable
- A driver's license is not required for this position
- Certifications /Professional Licenses: No specific certification/professional license is required for this position
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us