Obtains insurance information and referral forms and counsels patients on financial assistance over the phone
Schedules and registers patients over the phone or by email, with no patient contact
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
Provides patient scheduling services to include collecting demographics and insurance registration
Reviews schedule for new patients and makes updates when necessary
Calls patients with appointment time reminders; obtains insurance information and referral forms
Processes internal physician referrals for clinical care
Explains billing process to patients, answers incoming inquiries from patients and third-party payers
Works with others to solve moderately complex problems
Explains billing process to other staff; assists with basic account maintenance activities
Assists patients with insurance questions regarding the billing process
Assists staff with sending out reminder cards and other scheduling duties
Performs other duties as assigned

High school diploma or equivalent high school certification or combination of education and/or experience
Relevant Experience (3 Years)
Not Applicable Driver's License: A driver's license is not required for this position
Skills: Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with your new child
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us

Billing/Scheduling Associate II – Ophthalmology

Key skills