Internal Operations Manager, LatAm

Role Overview

• Own the full lifecycle of contractors and associates including onboarding, offboarding, payroll coordination, and performance tracking
• Serve as the primary operational point of contact for contractors and associates, supporting their needs across systems, documentation, and processes
• Monitor deliverables, flag issues early, and ensure nothing slips through the cracks across active engagements
• Maintain accurate records across all contractor and associate activity in Notion, Slack, and CRM tools
• Build and maintain SOPs, process documentation, and internal workflows from scratch
• Identify bottlenecks and inefficiencies in day-to-day operations and fix them proactively
• Manage tools and data tracking across Notion, Slack, and CRM platforms, keeping everything clean, current, and accessible
• Build automations and internal tools using Claude AI, Claude Cowork, or similar AI platforms to reduce manual work and improve team efficiency
• Handle procurement requests including sourcing, ordering, and tracking equipment and supplies for contractors and internal team members
• Coordinate device setup and management as needed
• Manage vendor relationships and operational logistics independently
• Coordinate directly with clients on contractor-related needs including hiring, onboarding, and ongoing support
• Serve as a reliable and professional point of contact between clients and internal operations for day-to-day operational matters
• Support client onboarding and offboarding processes and ensure a smooth handoff experience
• Maintain operational dashboards and trackers using Google Sheets, Notion, or CRM tools
• Track key operational metrics and surface issues to leadership proactively
• Keep internal databases accurate and audited across all tools

Requirements

• 3 or more years of experience in operations, project management, or business administration with at least some experience in a startup or early-stage environment
• Proven ability to build processes and systems from scratch without a defined playbook
• Hands-on experience with or genuine familiarity with Claude AI, Claude Cowork, or similar AI tools for building automations or internal workflows
• Experience managing contractor or associate lifecycles including onboarding, offboarding, and payroll coordination
• Client-facing experience with the ability to coordinate professionally under pressure and manage expectations clearly
• Strong proficiency with Notion, Slack, and at least one CRM platform
• Excellent written and verbal English communication skills
• Highly organized with strong attention to detail and consistent follow-through

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive