IT Infrastructure Manager

Role Overview

• Develop and execute short
• and long-term infrastructure roadmaps that support CCM’s business growth, technology modernization, and operational resilience.
• Translate enterprise technology objectives into practical infrastructure plans across hybrid cloud, AWS, Azure, networking, identity, endpoint foundations, collaboration platforms, and core enterprise services.
• Define and maintain infrastructure engineering standards, reference architectures, design patterns, documentation expectations, and operational readiness requirements.
• Drive scalable, repeatable infrastructure delivery through automation, Infrastructure as Code, standard templates, reusable patterns, and disciplined change management.
• Partner with Enterprise Architecture and Security & Risk to ensure infrastructure solutions align with enterprise architecture principles, security controls, compliance expectations, and business continuity requirements.
• Evaluate emerging technologies, vendors, services, tools, and delivery models that improve reliability, scalability, cost efficiency, security, and engineering velocity.
• Develop business cases, cost-benefit analyses, and recommendations for infrastructure investments, modernization initiatives, and platform improvements.
• Lead the design, engineering, and implementation of infrastructure solutions across CCM’s hybrid environment, including AWS, Azure, on-premises platforms, networking, identity/IAM, Microsoft 365, collaboration tools, and endpoint platform foundations.
• Oversee infrastructure project delivery from intake through design, implementation, testing, documentation, transition, and operational handoff.
• Ensure new infrastructure solutions are secure by design, observable, resilient, cost-conscious, supportable, and aligned with enterprise standards.
• Drive adoption of modern deployment practices, including Infrastructure as Code, Git-based workflows, CI/CD pipelines, automated configuration, scripting, and repeatable release patterns.
• Provide leadership for infrastructure modernization efforts, lifecycle management, cloud adoption, platform consolidation, technical debt reduction, and service improvement initiatives.
• Ensure infrastructure designs include appropriate monitoring, alerting, logging, backup, recovery, capacity, performance, and support requirements before transition to Operations.
• Partner with Technology Operations to ensure clean handoffs, clear runbooks, escalation paths, knowledge transfer, and operational support models.
• Manage engineering delivery across core infrastructure domains, including cloud platforms, network services, identity services, directory services, collaboration platforms, and enterprise productivity foundations.
• Support AWS as a required platform capability and Azure as a preferred platform capability, ensuring cloud environments are built with strong governance, security, resiliency, automation, and cost-management practices.
• Provide leadership across network engineering capabilities such as LAN/WAN, SD-WAN, VPN, DNS, DHCP, firewall coordination, connectivity, segmentation, cloud networking, and performance optimization.
• Guide identity and access platform initiatives involving Active Directory, Microsoft Entra ID, SSO, MFA, privileged access, conditional access, lifecycle management, and least-privilege access models.
• Support Microsoft 365 and collaboration platform foundations, including governance, platform configuration, security alignment, service enablement, and enterprise adoption needs.
• Partner with endpoint, security, and operations teams to ensure endpoint platform foundations are standardized, manageable, secure, and aligned with enterprise requirements.
• Partner with Security & Risk to embed security requirements into infrastructure designs, implementation plans, and operational readiness criteria.
• Ensure infrastructure platforms support appropriate controls for identity, access, logging, encryption, vulnerability management, patching, lifecycle management, backup, recovery, and resiliency.
• Support disaster recovery, business continuity, incident readiness, and infrastructure resilience planning.
• Participate in major incident reviews, root cause analysis, remediation planning, and continuous improvement activities as an infrastructure engineering leader.
• Ensure infrastructure documentation, architecture diagrams, standards, implementation records, and support procedures remain current and audit-ready.
• Establish strong delivery practices that balance speed, quality, security, supportability, and long-term maintainability.
• Maintain clear communication with IT leadership, project stakeholders, Technology Operations, Security & Risk, Enterprise Architecture, PMO, business partners, and vendors.
• Provide executive-ready updates on infrastructure initiatives, risks, delivery progress, resource needs, dependencies, and decision points.
• Define and track key performance indicators related to infrastructure delivery, platform health, project execution, technical debt reduction, automation, and operational readiness.
• Serve as an escalation point for complex infrastructure engineering issues, major production concerns, and high-priority platform decisions.
• Ensure infrastructure work is prioritized, planned, delivered, documented, and transitioned effectively.
• Lead, coach, and develop a team of infrastructure engineers and technical professionals.
• Set clear goals, priorities, standards, and expectations for team delivery, quality, documentation, collaboration, and accountability.
• Manage team capacity, resource planning, work assignments, performance feedback, hiring, onboarding, and professional development.
• Build a culture of ownership, continuous improvement, engineering discipline, service excellence, and cross-functional partnership.
• Promote knowledge sharing, standardization, mentoring, and repeatable delivery practices across the infrastructure team.
• Manage vendor relationships, technology evaluations, renewals, support agreements, and infrastructure-related procurement activities.
• Support infrastructure budget planning, forecasting, cloud cost management, licensing reviews, and cost optimization efforts.
• Partner with PMO and IT leadership to manage the infrastructure project portfolio, prioritize demand, identify delivery risks, and ensure alignment to enterprise objectives.
• Evaluate infrastructure investments based on business value, risk reduction, operational impact, scalability, security, and total cost of ownership.
• Participate in escalation support for major incidents, high-priority infrastructure issues, and critical production events.
• Occasional work outside standard business hours may be required to support planned maintenance, production changes, incident response, and project implementations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• One or more industry-recognized certifications in cloud technologies, infrastructure automation, project management, cybersecurity, networking, endpoint management, or IT service management, preferred.
• 8+ years of progressive experience in infrastructure engineering, platform engineering, cloud infrastructure, network engineering, systems engineering, or related technology roles.
• 3+ years of experience leading infrastructure, platform, systems, network, or cloud engineering teams.
• Advanced experience delivering infrastructure solutions in a hybrid enterprise environment.
• Experience leading infrastructure projects from design through implementation, documentation, transition, and support readiness.
• Experience with Infrastructure as Code and automation tools such as Terraform, CloudFormation, Bicep, Ansible, PowerShell, Python, Bash, or similar technologies.
• Experience with CI/CD, Git-based workflows, release management, configuration management, and repeatable deployment practices.
• Experience with Microsoft 365, collaboration platforms, endpoint platform foundations, and enterprise productivity services.
• Experience with ITSM practices, change management, incident/problem management, operational readiness, and production support transition.
• Advanced experience in vendor management, budgeting, cost analysis, and infrastructure investment planning.
• Experience working in a regulated or security-conscious environment; financial services or mortgage industry experience, preferred.
• Advanced technical knowledge of AWS, Azure, hybrid infrastructure, virtualization, Windows and Linux server platforms, enterprise storage, backup/recovery, networking, and identity platforms.
• Advanced knowledge of Active Directory, Microsoft Entra ID, SSO, MFA, conditional access, privileged access, and identity lifecycle management.
• Knowledge of LAN/WAN, SD-WAN, DNS, DHCP, VPN, firewalls, routing, switching, load balancing, cloud networking, and network segmentation.
• Advanced understanding of infrastructure architecture, cloud architecture, networking, identity and access management, Microsoft enterprise platforms, automation, and operational support models.
• Advanced understanding of monitoring, logging, alerting, observability, capacity planning, performance management, and service reliability practices.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Cyber Security
• DNS
• Firewalls
• ITSM
• Linux
• Python
• Switching
• Terraform

Benefits

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program