Provide enterprise level support of technologies needed for infrastructure and business applications
Integrate software to enable usage, support, and monitoring of various hardware technologies
Develop and maintain routine work procedures and define standard installation and upgrade methodologies
Plans, designs, installs and/or supports computer systems
Facilitates technical and business planning for upgrades
Provides technical guidance related to software and hardware to members of the IT staff
Develops (or assists in developing) standards for IT software and hardware
Assists in the design and implementation of required systems
Integrates software and hardware configurations to maximize performance
Coordinates hardware and software upgrades with other areas of IT or other business units
Prepares activity and progress reports regarding individual and project activity
Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations

Bachelors degree in Computer Science or Other Related Degree
Minimum 1 year related work experience
In lieu of Bachelors degree(s) AND 1 year(s) related work experience: High School/GED AND 3 year(s) related work experience
Experience supporting Corp IT Ops Infrastructure
Proven desire to learn in a fast-paced environment, self-starter
Ability to thoroughly document work processes, communicate, and adhere to processes
Strong oral and written communication skills
Strong inter-personal skills (listening, conflict management, approachability, negotiations)
Ability to effectively prioritize activities and focus team efforts based on priority
Ability to research independently, multi-task, and meet deadlines under tight timeframes
Ability to build working relationships with different levels within the organization
1-2 years practical experience with Operating Systems, Software and Hardware
1-2 years of computer skills, including general usage and support

IT Infrastructure Analyst

Key skills