Work Management Specialist

Role Overview

• Provides quality customer service and support to Distribution, Customer Experience & Services
• Ensures work is scheduled and executed timely
• Efficiently uses available tools or systems to effectively communicate reliability details to external customers
• Ping meters during storms
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed
• Facilitates communication between internal and external customers
• Reports job status details to appropriate personnel as needed
• communicating daily with C&M and Designers to ensure customer's needs are met
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
• Assist with preliminary research and root cause analysis for customer issues
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Initiates facility/security requests (broken printers, lights, cameras, etc.)
• Assists with maintenance of IBEW 1393 contract compliance
• Creates and maintains joint use notifications with other utilities
• Appropriately dispatches daily work to field performers
• Maintains office record retention files
• Maintains confidential Company/Employee information in a professional and discreet manner
• Orders office supplies
• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
• Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties

Requirements

• High School/GED
• Proficient in SAP
• Proficient in Maximo
• Demonstrates excellent customer skills
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Possesses effective written and verbal communication and interpersonal skills
• One to three years of providing customer service support
• Effectively manages stressful situations

Benefits

• Competitive pay and benefits
• Opportunities for growth and development
• Recognition for your work