Support Operator Associate

Role Overview

• Answers incoming calls in a busy call center environment
• Performs basic call processing functions by meeting monitoring expectations and successful completion of all training evaluations
• Access pertinent information using Xtend Communications windows based software with or without ACD integration
• Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation
• Problem-solves and handle stressful situations
• Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
• Assists in maintaining logbooks and other documents and forms

Requirements

• High School Diploma or GED required
• Previous experience with phone work or customer service is preferred
• Ability to work weekends, holidays, and overtime as required

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program