Supervises one or more teams who complete a variety of technical and complex client requests
Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures
Supervises a team who handles complex account and transactional activities
Focuses on the most complex accounts and requests, and resolution of issues
Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures
Participates on the development and implementation of new processes
Monitors staff performance and the volume and distribution of work
Analyzes the complexity of work assigned
Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed

Capital Stream and/or ACBS experience
Knowledge or experience in key lock applications (EDGE or MOW
middle office workflow)
Supervisory experience would be helpful
3+ years of industry-relevant experience
University / college degree
2 years of previous managerial experience required in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Middle Office Services Supervisor – MLO

About this role