Collaborate with business stakeholders to gather, document, and validate business requirements.
Analyze current business processes and identify opportunities for optimization and automation.
Translate business needs into functional specifications, user stories, process flows, and solution designs.
Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions.
Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
Facilitate requirements workshops, stakeholder meetings, and solution reviews.
Conduct gap analyses and recommend technology solutions aligned with business objectives.
Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution.
Monitor system performance and recommend enhancements to improve user experience and operational efficiency.
Develop training materials and provide end-user support and documentation.
Ensure compliance with data governance, security, and best practices within the Salesforce platform.

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
Strong understanding of business process analysis, requirements gathering, and documentation techniques.
Experience creating user stories, process maps, functional specifications, and test cases.
Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
Experience working in Agile and Scrum environments.
Excellent communication, presentation, and stakeholder management skills.
Strong analytical and problem-solving abilities.

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Business Systems Analyst Consultant – Salesforce

Key skills