Supports business operations by driving consistency, efficiency, and effectiveness across training and quality processes
Partner with stakeholders to develop and implement training programs, materials, and events that align with enterprise strategy and meet regulatory requirements
Contribute to analysis, reporting, and continuous improvement efforts by evaluating training effectiveness and quality outcomes using data and key performance indicators
Develop, implement, and maintain quality assurance/control programs which ensure policies, processes, and procedures are executed consistently
Deliver results of quality assurance assessments, studies, and initiatives to stakeholders and recommend best course of action for success

Bachelor's degree OR 4 years of relevant education and/or experience
4 years progressive operations or process experience in the financial services, insurance, or relevant industry
Quality assurance/control, or quality improvement experience identifying problems/trends and developing and recommending solutions for business issues
Demonstrated critical thinking experience influencing through subject matter expertise
Intermediate knowledge of quality assurance analytical methods and tools with demonstrated experience analyzing large, complex, data sets to formulate solutions for business issues
Demonstrated communication skills with experience developing and delivering presentations for stakeholders

Quality Assurance Advisor – Mid Level

Key skills