Adjust non-attorney involved soft tissue bodily injury claims
Identifies, confirms, and makes coverage decisions on soft tissue claims
Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
Provides advice and sets expectations into next steps to members
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
Supports workload surges and/or Catastrophe Operations as needed

High School Diploma or General Equivalency Diploma
1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims
Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Injury Adjuster

Key skills