About this role

Work with ZALORA and its Australian counterpart THE ICONIC in collaborating and delivering process and training content with teams located across both Manila, Philippines and Sydney, Australia
Create training material and deliver training across any method appropriate to the subject of the training
Meeting the Process and Improvement Team metrics which involve Productivity, Quality of Work, Engagement Compliance, and Output Effectiveness
Track attendance, completion rates, certification status where applicable, and refresher requirements

Experience in Zendesk is required.
Hands-on Zendesk Admin experience is highly preferred.
Strong written and verbal English communication and presentation skills
Organised with a high standard of attention to detail
Proactive and hands-on
Able to work independently and collaboratively with stakeholders across both THE ICONIC and ZALORA
Strong change management and change adoption capability
Ability to conduct training needs analysis and identify performance gaps

Associate – CS Process Improvement

Key skills