Key skills
Mobile security architectureCustomer supportAndroid StudioCustom APIsSIEM toolsMDM SolutionsCross-product solutionsCustomer feedback advocacyTechnical documentationCollaboration with teamsSSOSplunkAndroidSaaSCollaborationCustomer SuccessAccount Management
About this role
Zimperium is a company that specializes in mobile security solutions, and they are seeking a Security Solutions Engineer. The role involves designing and implementing mobile security architectures, assisting customers with deployment planning, and advocating for customer needs within the company.
Responsibilities:
- Design and implement mobile security architectures
- Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform
- Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution
- Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success
- Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers
- Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback
- Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues
Requirements:
- Master's Degree (or foreign equivalent) in Computer Science, Computer Engineering or a related field
- 3 years of experience in a Software Development or Software Support role
- 3 years of experience with customer support within a security and mobile device management solution provider
- 3 years of experience utilizing Android Studio to test sample applications
- 3 years of experience utilizing SSO and SSL to manage and query databases
- 3 years of experience designing custom APIs to troubleshoot customer issues
- 3 years of experience utilizing SIEM tools including Splunk
- 3 years of experience utilizing MDM Solutions including Intune and WorkspaceOne