AI Automation Engineer Tech Lead (Remote)

Myriad360 is a mid-sized IT value-added reseller, and they are seeking an AI & Automation Technical Lead. In this role, you will be the primary technical owner of AI and automation solutions, collaborating with department heads to identify opportunities and deliver solutions that enhance operations across the business.

Responsibilities:

• Partner with business leaders and department heads to map current processes, elicit requirements, and identify high-value AI and automation opportunities across sales, operations, finance, services, and IT
• Design, prototype, and implement AI-powered workflows and agentic solutions, including task- and process-specific agents, copilots, and multi-step orchestrations
• Build and optimize retrieval-augmented generation (RAG) pipelines that securely leverage internal data, including data preparation, vectorization, retrieval design, and relevance tuning
• Develop and maintain integrations across systems using APIs (for example Microsoft Graph API, OpenAI API, and other SaaS APIs) and automation platforms (such as Power Automate, Zapier, n8n, and Make)
• Implement observability, monitoring, evaluation, and guardrails for AI agents and workflows, including logging, metrics, and feedback loops that support continuous improvement
• Collaborate with third-party delivery partners and vendors to divide and conquer the AI/automation backlog, provide technical direction, and review solution designs for quality, security, and maintainability
• Lead and support user acceptance testing (UAT), gather feedback, refine solutions, and support rollout and adoption through documentation and light training
• Work closely with the CIO and project manager to provide technical input into sizing, sequencing, and prioritization of automation and AI work
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Requirements:

• 5+ years of hands-on experience in roles such as solutions engineer, automation engineer, AI engineer, or similar, ideally within a B2B, IT services, VAR, or MSP environment
• Proven experience designing, building, and deploying AI-powered solutions using modern LLMs (such as ChatGPT, Claude, Gemini or similar), including prompt design, tool or agent definition, and evaluation
• Experience with enterprise AI and agent platforms or frameworks such as Stack AI, Azure AI Foundry, Crew AI, OpenAI AgentKit, Dify, Dust, Langflow, LlamaIndex, Fetch AI or comparable tools
• Strong experience working with APIs and integrations, including Microsoft Graph API, OpenAI API, RESTful APIs, webhooks, authentication/authorization (for example OAuth and API keys), and JSON-based data transformations
• Hands-on experience with automation and orchestration tools such as Power Automate, Zapier, n8n, or Make to build end-to-end workflows
• Familiarity with vector databases and retrieval frameworks (e.g., Weaviate, Pinecone, Qdrant, or Chroma) and how they support scalable, performant RAG solutions
• Experience designing for observability, safety, and governance of AI systems, including logging, monitoring, evaluation, and guardrails for enterprise use
• Excellent communication and interpersonal skills, with a demonstrated ability to facilitate working sessions, elicit requirements, translate business needs into technical designs, and run effective user acceptance testing
• Comfort working in a Microsoft 365–centric environment; experience with the broader Microsoft Power Platform (Power Apps, Power BI) is a plus
• A pragmatic, impact-focused mindset; you prioritize solutions that are secure, maintainable, and deliver measurable business outcomes over experimentation for its own sake