Lead Quality Assurance Engineer - Patient (Remote - United States)

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The Lead QAE is responsible for guiding the QAE team in planning, execution, and delivery of high-quality solutions, ensuring effective communication across stakeholders and maintaining robust quality standards.

Responsibilities:

• Lead QAE team execution and planning; manage shifting priorities and adjust as needed
• Assess team capabilities and work with the QAE Manager to customize mentorship and encourage professional development
• Facilitate career growth by providing mentoring and performance feedback together with the QAE Manager
• Collaborate with the QAE Manager to ensure the team is properly resourced for delivery
• Serve as the primary QAE contributor and contact for assigned projects
• Guide test strategy, planning, and review decisions; uphold QAE excellence within the tech stack
• Actively participate in Sev-1 and Sev-2 incident war rooms for their product areas, lead root cause analysis (RCA) using the 5 Whys method, take ownership of issue analysis, and prioritize solutions to minimize escaped defects within their respective product domains
• Translate business and customer needs into actionable, testable requirements
• Effectively advocate for automation framework extensions that will lead to more efficiency in the quality management process
• Effectively troubleshoot and surface issues to SETs regarding the automation scripts as part of feature development and regression testing cycles
• Work with Product, Engineering, UI/UX and Delivery teams to understand customer problems, provide feasible technical solutions and create delivery plans
• Drive innovation in QAE processes; foster experimentation and creativity while providing constructive feedback
• Own test quality; implement and enforce QAE practices and standards
• Identify and prioritize QAE technical debt and continuous improvement opportunities
• Maintain awareness of how QAE output impacts broader business goals; articulate this to the team
• Ensure strong collaboration within the QAE team and across functional areas
• Represent QAE in cross-functional meetings; communicate progress, blockers, and expectations effectively
• Demonstrate excellence in both written and verbal communication
• Promote ongoing learning and keep current with new QAE technologies and patterns
• Carry out additional responsibilities as assigned based on business need

Requirements:

• Typically, 7+ years industry experience in software quality assurance
• Coaching/team guidance experience
• Experience with Test Case Management software, Zephyr Scale
• Experience working with JIRA
• Experience with automation using Playwright
• Bachelor's or equivalent college degree
• Solid understanding of HIPAA privacy laws
• Experience working with a Software as a Service (SaaS) development team