Manager, Renewals System Engineering - Remote

Veeam Software is the #1 global market leader in data resilience, providing solutions for data backup, recovery, security, and intelligence. The Manager of Renewals Systems Engineers will lead a regional team to enhance Veeam's market position and drive revenue through post-sales and customer success initiatives while ensuring effective adoption of Veeam solutions.

Responsibilities:

• Drive recurrent and upsell revenue to contribute to the continuous growth of Veeam by providing the best customer product experience
• Align and execute the renewals strategy
• Take part in hiring, onboarding, and integrating new hires into the team distributed across various countries within the region. Create and implement onboarding strategies for new hires
• Consistently focus on building and maintaining Systems Engineer team excellence with ongoing attention to attracting, developing, and retaining a diverse, motivated, and engaged team
• Work with the Renewals department leadership team to ensure technical post-sales objectives are met, including the development and implementation of successful post-sales/technical campaigns
• Collaborate with different departments internally to ensure the best customer product experience and continuously generate process improvements
• Stabilize and adapt team strategies and processes to accommodate expanding verticals
• Define/refine KPIs as measures of talent quality and team success
• Evaluate and expand training resources for the team
• Nurture a positive team environment, in alignment with Veeam's Core Values
• Develop capacity planning models to ensure the team can meet expectations for current and future needs
• Drive positive change within the department, seeking to maximize overall departmental performance through analysis and process improvement
• Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment
• Lead by example and coach team members by sharing best practices from one's own experience in a leadership role
• Monitor and measure team progress against the planned metrics and recommend changes as needed
• Develop a Culture of Trust
• Build a service reputation

Requirements:

• Ability to lead a team, providing motivation and clear direction to meet expectations by instilling accountability for quality, a sense of urgency, and deepening customer relationships
• Proven ability to influence and mentor others in a technology-focused environment
• Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Renewals/Sales functions
• Deep understanding of customer management practices, solutions, and all aspects of sales support processes
• Ability to adapt to changing business priorities and environments
• Ability to work independently with limited direction in a fast-paced environment. must be a high-energy, motivated self-starter and be able to learn new technologies quickly
• Excellent written and oral communication skills, negotiation skills, and presentation skills, and the ability to influence and communicate professionally across all functional lines
• Demonstrate technical leadership and subject matter expertise in Veeam products, especialy Veeam Data Platform
• Possess general knowledge around data centers, servers, storage systems, networks, operating systems, backup software, etc
• Experience with virtualization technologies such as VMware/Hyper-V/KVM is beneficial
• Ability to travel
• Fluency in English