Customer Success Engineer - US

Fingerprint is a company that empowers developers to stop online fraud at the source. As a Customer Success Engineer, you will provide personalized support and technical guidance to customers, ensuring their long-term success with Fingerprint's API products.

Responsibilities:

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process
• Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations
• Develop automation scripts for API testing, validation, and monitoring processes
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively
• Create and maintain comprehensive documentation to facilitate self-service support for customers
• Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product
• Work closely with Customer Success Managers to onboard, retain and grow customers
• Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Proven 6-10 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products
• Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts
• Solid understanding of API concepts, RESTful architecture, and web services
• Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting
• Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences
• Self-motivated, proactive, and able to work independently as well as collaboratively within a team
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom
• Prior experience with API testing tools and frameworks is a plus
• Prior experience with mobile app development is a plus
• Prior experience with SQL is a plus