Product Manager

Ncontracts is a leading provider of integrated risk management and compliance solutions for financial institutions. The Product Manager will drive execution and delivery for products within the Lending Compliance solutions, focusing on understanding customer needs and translating them into high-quality product experiences.

Responsibilities:

• Lead customer discovery through interviews and data analysis to deeply understand compliance workflows, pain points, and unmet needs
• Own product deliverable and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact
• Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements
• Create detailed acceptance criteria, and mockups/wireframes using AI prototyping tools (Replit)
• Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality
• Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes
• Define success metrics for features and track adoption, usage, and customer outcomes post-launch
• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications
• Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections
• Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities
• Write customer-facing documentation including release notes
• Present product updates and demos to internal stakeholders and customers
• Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs

Requirements:

• A bachelor's degree in business, marketing, or related discipline; MBA preferred
• 3+ years of relevant work experience, ideally in a B2B SaaS, with demonstrated success shipping products customers love
• Strong customer discovery skills with ability to synthesize insights into actionable product decisions
• Experience working in agile development environments with engineering teams
• Demonstrated success leading GTM activities including positioning, enablement, and launch execution
• Analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)
• Outstanding communication skills - ability to influence stakeholders at all levels and clearly articulate complex problems and solutions
• Experience in the financial services technology ('FinTech') or Regulatory ('RegTech') industry